Medical Billing FAQ
How quickly can you start my billings?
Simply fill in the
Doctor registration form link and we will be in contact to discuss your requirements. In most cases we can start billing within a few business days providing that all provider registrations are in place as at the service dates you wish to bill for.
What if I am using another billing service?
The advantages of outsourcing your billing is that you are not obligated to continue using a billing service if you change your mind or if your circumstances change. Mediteam can start work on your billings whenever you need us to.
I am a new doctor and not sure how to register and start my billings.
Mediteam can guide you through the process of registering provider numbers and completing health fund registrations.
If you have obtained your provider number within the last 30 days, some Health Funds will request a copy of your Medicare Provider Number Approval letter which can be found in your "messages inbox" within HPOS.
How are claims processed?
Where ever possible Mediteam utilise best practice processes to ensure you are paid quickly. Mediteam use ECLIPSE which means most claims will be paid to your account within 2-5 days providing your patients health fund is registered to use Eclipse.
For Health Funds not utilising eclipse, Mediteam will use the most efficient means to ensure your claim is processed and paid as quickly as possible.
For Uninsured Patients or where patients are required to pay upfront, Mediteam will invoice and collect these payments on your behalf prior to surgery/procedure admission day to ensure you are paid promptly.
All claims are processed by Mediteam staff right here in Perth, no outsourcing!
How often will you process my billing?
As often as you like. You can determine how often you send your billing through to us for processing so the more frequent you send it to us the sooner you are able to receive payments.
What is the cost of a billing service?
We charge on a set commission rate depending on the nature of medical billings. The benefits of using a billing service may include a saving in your staff wage costs and less stress so your staff can focus on running your practice and you can focus on your patients. We also keep all patient information in relation to your medical billings within Australia, we do not outsource our billing work.
Will I receive reports on billing activities?
Absolutely! We want to make sure you know exactly what is happening with your medical billings so every month you will receive a report outlining details of your invoicing and payments including any unresolved invoices and the action we are taking to finalise them for you.
Can you help with historical unresolved billings?
Yes we can. Mediteam can audit your billings and seek to recover payments for invoices raised within the timeframe set by Medicare and the health funds .
